Voya tells St. Mary's County committee how it detects account fraud, urges longer passphrases and multifactor

Charles Griffin, a member of Voya’s cybersecurity unit, told the St. Mary's County governance committee on Feb. 27 that Voya separates enterprise cybersecurity work from account‑level fraud monitoring and uses machine learning to detect suspicious transactions. “We have another team of people using a lot of the same data from the same tools, but in a different way, solely dedicated to watching transactions to participants' accounts, looking for indicators of fraud, and intercepting that,” Griffin said.

The presentation, given to the governance committee by Voya representatives identified in the meeting as Sarla (Voya presenter) and Charles Griffin (cybersecurity unit), framed protection in three layers: an enterprise security program, participant education and account‑level transaction monitoring. Griffin summarized industry and agency guidance cited in the…