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Redmond ends recurring credit-card autopay for utilities amid fee rules; city offers ACH and promises no shutoffs
Summary
The city disabled recurring credit-card autopay after learning it cannot legally recoup merchant fees for those transactions; staff said customers can sign up for direct debit (ACH) from checking/savings and the city will not apply late fees or pursue shutoffs related to the transition
Redmond utility staff said the city disabled recurring credit-card autopay because card network rules prevent charging fees on recurring credit-card transactions and the city was unable to absorb the estimated cost; staff said customers can sign up for direct debit from checking or savings accounts and that the utility will not impose shutoffs or late fees tied to the transition.
Council Vice President Forsyth raised the topic during Council Talk Time after multiple residents reported that their autopayments were turned off. Director of Finance and Utilities (Director Cochran) said the change…
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