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Casper moves toward automated phone payments to reduce card‑data risk and improve collections
Summary
City staff proposed moving customer credit‑card payments to an automated phone system to reduce risk and free staff to increase collections outreach; council gave direction to proceed with implementation and public communications, with other free payment options to remain available.
The Casper City Council heard a staff proposal to move credit‑card and bank‑account phone payments to a secure automated phone system so customers can enter payment details directly rather than providing card numbers to staff by voice.
Accounts Receivable Supervisor Brandy Coyle told council the shift is intended to reduce the security risk of live staff taking card numbers and to free customer‑service staff to spend more time helping residents with billing issues and delinquency prevention. Coyle said staff currently handle about 12,000 phone payment interactions per year and that moving to an automated…
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