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Committee reviews tax-season problems: late assessments, lottery-credit confusion and online payment gaps
Summary
Finance staff reported that late assessor statements and large school referendums contributed to taxpayer confusion and increased calls; staff urged clearer messaging on referendum timing and promoted online lottery-credit applications and online payments to reduce City Hall congestion.
Finance staff told the Franklin City Finance Committee that the recent tax season generated a high volume of resident calls, driven by late assessor statements and large school referendums that many taxpayers misunderstood.
Danielle said an assessor delivered the statement of assessments late in December, which compressed the city’s tax‑bill production timeline. “When I say tax bills had to be generated by December 16, and I was calling the Department of Revenue so many times to try and get them to finalize that statement of assessment for me,” Danielle said, describing pressures to meet the mailing vendor’s deadline. She said the city ultimately issued…
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