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County IT outlines security and hardware upgrades, pilots public‑use laptops at community centers
Summary
Doña Ana County information‑technology staff described a series of security upgrades, device replacement plans, and pilot public laptop access at community centers. Commissioners asked about ADA accessibility, camera features and sharing access with outside agencies.
Doña Ana County’s IT support manager, Andrés Martinez, briefed the Board of County Commissioners on Feb. 25 about a multi‑year program to modernize county IT systems, increase security and shift the service desk from reactive support to more proactive management.
Martinez told the board the IT team handled roughly 10,800 support tickets in 2024 (up from about 9,300 in 2023) and is responsible for more than 800 desktops, 400 laptops, 400 cell phones and 600 desk phones countywide. Key security steps already implemented, he said, include strengthened password policies, multifactor authentication…
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