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Council asks staff to research 311/app options to route nonemergency requests, reduce 911 load
Summary
Councilman Stoker asked the city to study a 311 or SeeClickFix‑style app and staff indicated they will research options, costs and staffing. Staff noted the city already has a ‘Citizen Problem Reporter’ form but the requested systems can provide real‑time tracking and department assignment.
Councilman Stoker asked the Odessa City Council on Feb. 25 to direct staff to research implementing a 311 system or a SeeClickFix‑style app to let residents report nonemergency issues and receive status updates.
Stoker said the idea is intended to make it easier for residents to report problems — potholes, broken park equipment, trash issues — without tying up 911 dispatch. “When I was visiting their retreat, they did an update about their SeeClickFix,” Stoker said, adding that an app provides transparency because users can receive updates on…
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