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County reviews NeoGov HR software after persistent application problems with current vendor
Summary
County administrator flagged continuing problems with the current hiring platform (Criterion), presented NeoGov as an option used across Virginia and asked the board for direction to obtain cost comparisons and answer contract/upgrade questions; no procurement decision was made.
County Administrator Matthew Smolnick told the board that King George has experienced repeated problems with its current online hiring system (Criterion), including missing application data, broken formatting and mobile incompatibility that have cost staff time and may cause the county to miss qualified candidates.
Smolnick said Human Resources staff had spent more than 100 hours troubleshooting the present system and asked whether the county should investigate alternatives. He presented NeoGov (now…
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