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CCS satisfaction surveys show higher response rate; youth and adult scores remain at or above state benchmarks
Summary
County staff reported a higher response rate in Comprehensive Community Services (CCS) satisfaction surveys — 85% this year vs. 78% last year — and said adult and youth scores remained at or above state satisfaction thresholds, though belonging-community indicators vary for some youth.
County Human Services staff presented the annual CCS satisfaction survey results to the Health and Human Services Board, reporting an 85% response rate this year compared with 78% the previous year. Staff said adult survey results remained steady — within 0.1 percentage points of last year — and that youth-domain scores generally improved.
Staff said all reported scores remained at or above the state’s satisfaction benchmark or within 0.1 percentage points. The presenter noted one recurring question — whether respondents feel they “belong in my community” — has historically fluctuated and this year correlated in part with race and gender-identity measures. Staff said Ashland County’s survey population includes a higher share of American Indian respondents (about 25% of the county’s survey respondents) than the state average (about 5%), and that limited local resources tied to racial and gender-identity supports may contribute to lower scores for some youth.
The board was told the program will continue to monitor those domains and consider targeted programming to improve youth perceptions of community belonging. Staff invited board members to contact them with follow-up questions and said the full survey instrument and results are in the meeting packet.
