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Senior center reports surging calls, social-media reach and volunteer hours; clarifies weather and training policies
Summary
Center staff reported a 42% increase in service-call volume, large outbound robocall activity, expanded social-media engagement, more than 10,000 annual volunteer hours and a new volunteer sign-in system. Staff reiterated the center follows local school closure policy for weather and reminded board members about required state ethics training.
Staff told the board that outreach and operational demand have grown substantially, with calls, online interactions and volunteer participation all increasing in the past year.
A staff presenter said service-call volume rose by about 42% compared with earlier periods; the center reported nearly 10,000 incoming calls in a prior year and said its robocall output reached roughly 15,000 in 2024. Staff estimated about 30,000 total outbound calls when routine appointment and reminder calls are included. The presenter said a robocall to the center’s active…
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