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Consultant recommends 20 additional telecommunicators and new operations assistant in RECC staffing study
Summary
Federal Engineering presented phase 2 of a two-part evaluation recommending an additional 20 telecommunicators, a dispatch operations assistant, and technical upgrades including RapidSOS and a CAD/server modernization plan.
Federal Engineering presented a two-phase evaluation of the Santa Fe Regional Emergency Communications Center on Thursday, outlining operational and technical recommendations designed to reduce call-answer delays and improve redundancy.
Eric Perry of Federal Engineering summarized phase 2 (staffing and operations) and phase 3 (technical review). Perry told the board the firm’s analysis indicates the RECC needs an additional 20 telecommunicators and a new dispatch operations assistant (an operations coordinator) to stabilize staffing, provide coverage for breaks and training,…
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