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Alpine staff recommend switching utility billing software to CUSI, council told
Summary
City staff recommended CUSI as a replacement for Alpine's utility billing software, citing reliability, smart-meter compatibility, mass-notification capacity and recurring payment options; council discussion centered on cost, data migration and financial-software integration.
City staff recommended that Alpine replace its current utility billing system with software from CUSI after a year-and-a-half review, saying the vendor offers features the city’s current platform does not and would improve customer service and internal operations.
Staff presented the recommendation during the City Council meeting Feb. 17, saying CUSI demonstrated support for smart meters, online and phone payments, recurring ACH drafts with no customer fees and mass notifications by phone, text and email. Carmen Rodriguez, the city’s customer clerk supervisor, told council the current portal regularly locks users out, double-posts payments and produces inconsistent bill-credit…
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