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Pacific Grove consultant finds understaffing, recommends multiyear planning and new midlevel roles
Summary
A consultant hired by the city presented a yearlong organizational diagnostic that found understaffing across departments, aging infrastructure, outdated technology and limited succession planning. City leaders and residents called for quick follow-up on IT, recreation and public works capacity.
A consultant hired by Pacific Grove presented a yearlong organizational diagnostic on Feb. 19 that concluded the city is “a little city trying to do big‑city things,” finding understaffing across nearly every department and recommending multiyear capital, vehicle and IT plans and several new midlevel positions.
The outside reviewer, Rick Otto of MRG, told the council the study assessed “service gaps and operational challenges” and recommended 21 actions, including adding a senior management analyst in the city manager’s office, replacing the city’s finance technology platform and creating a library manager…
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