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Committee asks staff for clearer parking reports and data; members press for occupancy, call‑center and financial metrics
Summary
Committee members asked parking staff to provide a clearer, agreed set of regular reports and metrics. Discussion focused on occupancy data, call‑center statistics, citation variance and the frequency of financial reporting for garages and meters.
Committee members told staff they want a narrower, agreed set of reports so future packets provide the data the group needs to set goals for customer service and cash flow.
Why it matters: Better, consistent reporting would help the committee and commission evaluate demand, enforcement patterns, and whether to pursue new garages, rate changes or shared‑use agreements.
Data requests and examples Staff asked members to email specific requests for data they want to see by the March meeting. Committee members suggested metrics and formats, including: - Call‑center volume and content (e.g., kiosk problems, payment issues), with an eye toward reducing repeat calls by fixing systemic problems. - Occupancy or demand measures for metered street spaces and representative spots to guide pricing and capacity decisions. Staff said meter sensors were removed previously because of reliability issues, but revenue by meter location is extractable and can be used as a proxy for occupancy. - Garage and meter P&L or quarterly cash‑flow reports; staff said finance provides some allocation reports and that garage revenue reporting may lag by a month or two because of settlement timing.
Examples and constraints Committee members gave examples of how data could be used: if many calls originate from one garage about the same kiosk problem, a simple sticker or software fix could eliminate hundreds of calls. Staff cautioned that some metrics are limited by existing systems: enforcement citations are written and administered by the police department and staffing affects citation counts; battery‑powered occupancy sensors had been removed previously for reliability and cost reasons.
Next steps Staff asked members to propose desired report templates and visualizations (sample tables or Google Sheets) before the March meeting. The committee discussed setting explicit goals — for example, “improve customer service” or “monitor cash flow” — and then deriving reports that track progress against those goals.
Ending: The committee agreed members will send specific report requests to Aaron before the March meeting so staff can produce sample reports and the committee can vote on a regular reporting package.
