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Council signals support to limit "lifetime" returned-check restriction; staff to draft five-year policy

AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Council members questioned a utility policy that requires customers with two returned checks or drafts to be forced into cash-only payments for the life of the account. Staff suggested a five-year sunset; council asked staff to draft language for later consideration.

Council members brought up the city's utility payment policy during the Jan. 14 meeting after a resident contacted a council member about the policy that converts an account to cash-only after two returned checks or drafts "for the lifetime of the account."

A council member said…

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