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EMS revenue outsourcing shows early returns; council wants AR breakdown and staffing assurances
Summary
The city said a new billing contractor has collected about $4.2 million already and the administration expects $16 million in 2025 EMS revenue; council asked for a breakout of outstanding accounts receivable (self‑pay vs insured), trainee and staffing counts, and assurances that tuition and recruitment funds will be used as intended.
Council members pressed Emergency Medical Services (EMS) officials for detail on accounts receivable and staffing after the administration reported a substantial accounts‑receivable backlog had been turned over to an outside collections contractor.
Assistant Commissioner Chapin and other EMS leaders told the council that a newly contracted firm, QMC, began collections in January and had collected roughly $4.2 million through Feb. 18 against prior accounts. The administration said the 2025 budget conservatively budgets $16,000,000 in charges for service revenue and that early returns from QMC make staff confident the number is achievable.
Staffing…
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