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Council approves Paymentus and Tyler agreements for city payments; chooses user‑fee model for enterprise services
Summary
Council approved a master service agreement with Paymentus Corporation for electronic payments and amended a Tyler Technologies agreement for cashiering software; council also chose a user‑fee model for enterprise payments so customers — not the city — will pay merchant‑service fees for most utility and enterprise transactions.
Palm Coast City Council voted unanimously to approve a master service agreement with Paymentus Corporation for electronic payment processing and to amend existing agreements with Tyler Technologies for cashiering/point‑of‑sale software. Council also directed that the city move merchant‑service charges for enterprise fund transactions to a user‑fee model (fees passed to the payer), rather than the city continuing to absorb those costs for enterprise services.
Lede details: staff ran a competitive RFP for multiple payment services covering utility billing presentment, a customer portal, online miscellaneous payments and the building‑permit point‑of‑sale (CD Plus). The evaluation committee recommended Paymentus to provide merchant services (three of four project modules) and Tyler Technologies for the cashiering/point‑of‑sale module that integrates with the city’s ERP.
Why it…
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