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Consultant presents Robinson citizen survey: streets and taxes top residents’ concerns
Summary
ETC Institute presented results of the city’s citizen survey, showing high overall satisfaction with many services but identifying maintenance of streets, traffic flow and affordable housing as top priorities for improvement.
A consultant summarized the results of a citywide citizen survey at the March 3 Robinson City Council meeting, saying the city performed above regional and national averages in many perception areas while residents rated maintenance of city streets, traffic flow, stormwater management and enforcement of city codes among the highest priorities for improvement.
The presenter, identified as a representative of ETC Institute, told council members the firm mailed surveys to a randomized sample of households and achieved 305 completed surveys, a sample size the consultant said yields a margin of error “about 4.5–5.4% at the 95% level of confidence.” The consultant described the survey as statistically rigorous and benchmarked Robinson’s responses against statewide and national databases.
Key findings presented included: nearly 80% of respondents rated the overall feeling of safety as “excellent” or “good”; the city scored strongly on police, parks, trash/recycling and wastewater services; and residents placed highest emphasis on improving maintenance of city streets and sidewalks, traffic flow, stormwater management and enforcement of codes. The consultant said maintenance of streets was both the lowest-rated service and the top priority for emphasis, creating the largest opportunity to improve overall satisfaction.
Maps in the presentation showed geographic variation: maintenance-of-streets dissatisfaction was broadly spread across the city, while concerns about water services clustered in a corridor; traffic-flow dissatisfaction was higher in certain neighborhoods. The consultant also reported resident preferences on land uses: respondents favored more restaurants, coffee shops, parks and local entertainment but were less inclined to want additional bars, liquor stores and multifamily housing.
Council members asked few technical questions during the meeting because of a shortfall in audio feedback during the remote presentation; the presenter provided contact information for follow-up. Staff said they will accept follow-up questions from council and that the presentation materials would be available for review.
Ending: Council members discussed using the survey results to frame future budget and capital priorities and suggested additional town halls to explain how the city plans to respond to high-priority concerns like streets and traffic.
