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Gilroy Library recognizes passport clerk as library adds passport acceptance service
Summary
Library staff introduced Daniel Nguyen, the library’s passport acceptance clerk, discussed the service’s convenience and usage and recognized his work supporting patrons.
Library staff recognized Daniel Nguyen as the Gilroy library’s passport acceptance clerk during the commission meeting and described the passport service as a new, convenient offering for the community.
Daniel Nguyen, introduced by library staff, described the role as rewarding and said the service helps families and individuals complete required paperwork. He told commissioners the passport intake process can be stressful and said his aim is to make patrons feel comfortable: “It’s really great serving this community… it just makes it really reciprocate that the emotion that they bring to the office.”
Staff explained the passport acceptance facility offers hours beyond typical post office schedules and helps families who must bring both parents for children’s passport applications. Commission conversation included questions about language availability (staff reported applications are only available in English) and daily volume: Daniel estimated “roughly 12” patrons serviced on typical days during a six‑month pilot period.
Staff also described small, welcoming touches at the passport area — a children’s corner and an art display for patrons waiting — and said county library staff provide operational support for the service. Commissioners thanked Daniel for his work and noted the passport acceptance point increases public access to government services at the library.
Next steps: no formal action was recorded around the passport service at this meeting beyond staff recognition and encouragement to continue the program.
