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Commissioners press 20 Second Century on IT contract performance; request KPI report by Friday
Summary
Dallas County Commissioners raised repeated concerns about help-desk delays, hardware deployments and contractor turnover under the county's managed-IT contract with 20 Second Century Technologies and asked county IT to deliver a KPI report to the court by Friday.
Dallas County Commissioners on Tuesday pressed 20 Second Century Technologies and county IT staff for clear performance data and faster resolution of recurring support problems under a $13 million managed-IT contract.
Commissioners described repeated incidents in which elected officials and county departments reported long waits for on-site technicians, unresolved tickets and delayed hardware deployments. "Hardware deployment, resource availability ' what does that mean?" Commissioner John Wiley Price said, listing examples his office had relayed from judges and jail staff.
The court heard that 20…
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