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Council directs formation of committee to set metrics and schedule for city telehealth vans amid data and access questions
Summary
Councillors asked staff to form a committee to define operational hours, locations, data metrics and reporting for the city’s two telehealth vans after questions about billing, client counts and whether services are limited to Hawthorne residents.
The Hawthorne City Council asked city staff at its Jan. 28 meeting to form a committee to define how the city’s two telehealth vans will operate and how program success will be measured.
Council members raised questions about scheduling, locations, billing, who is served and what data the vendor provides. Councilmember Montero and others said they want the service available to all Hawthorne residents, not only people experiencing homelessness.
Rambo, the telehealth contractor representative, told the council the two Hawthorne vans are dedicated to Hawthorne and…
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