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Resident documents multiple 311 calls after loose dog; requests clearer animal-control process
Summary
A resident told the Citrus Heights City Council that 311 and animal-control handling of a loose dog on Jan. 16–17 was confused and inconsistent; she said she ultimately secured the animal herself and documented multiple calls she said were not dispatched.
At the Jan. 22 Citrus Heights City Council meeting, Melissa Hayden described a Jan. 16–17 incident involving a loose dog and said confusion over where 311 routed calls delayed an animal-control response.
Hayden said she and others logged multiple calls to 311 and to animal-control lines and that some calls were forwarded to an unspecified agency. “She said that this part of Citrus Heights is not the Sacramento County area. So this this is just however,…
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