Kalamazoo utility reports drop in water-quality complaints, pushes faster smart-meter rollout

The City of Kalamazoo Utility Policy Committee on Feb. 13 reviewed its 2024 utility annual report, which officials said shows fewer customer water-quality complaints, significant pipe replacement work and plans to accelerate smart-meter installations tied to lead-service work.

City staff told the committee that systemwide water-quality complaints fell from about 670 in 2023 to about 260 in 2024, and that operational changes dubbed the "Siesta 1" plan have helped reduce complaints in the High Pressure District. City staff also reported 68 water-main breaks in 2024 and 51 breaks since Jan. 1, which department leaders said has stressed crews and delayed pavement restoration work.

The annual report and discussion focused heavily on metering. The city said the system serves about 46,000 customer meters, of which roughly 7,500 have been replaced with advanced (smart) meters — about 16% of the system. Staff described a goal of replacing roughly 5% of meters per year and said the city is pursuing partnerships and operational steps to speed that pace. James (city water department staff) said the city added smart-meter replacement to…