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Council receives update on Go Southgate app as staff, hauler outline steps to address illegal dumping and bulky pickups
Summary
City staff and contractor Universal Waste Services reviewed downloads, request volumes and response times for the city's Go Southgate app and outlined outreach and operational changes to reduce illegal dumping and speed bulky-item pickups; council voted to receive and file the presentation.
City officials presented an update on the Go Southgate smartphone app and how the city and its hauler are using the tool to track service requests and clear illegal dumping.
The update came at the City of Southgate City Council meeting on Feb. 11, when City Manager Rob Houston introduced the item and Deputy Director of Public Works Eric described the app's functions and recent performance. Eric said the app "went live in April of last year," and staff have used it to centralize requests that previously came in by phone and email.
Why it matters: City staff and the trash hauler said more residents are reporting bulky items and illegal dumps through the app, which helps schedule pickups and direct field crews. Residents said the app already speeds some repairs but asked for clearer feedback when requests are referred to other departments and for help making the system work for apartment residents.
The app and service details Eric told…
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