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Geary County departments report persistent issues with CIC financial software; officials push vendor retraining
Summary
County finance and HR leaders told commissioners that migration to the CIC financial system left departments with training gaps and functional problems; county staff asked the vendor for written responses and a plan for on-site retraining.
County finance and human-resources leaders reported continuing problems after the county’s conversion to the CIC financial and payroll system and asked the vendor to provide written documentation and targeted retraining.
Tammy Robinson, Geary County finance director, told the board staff had closed out 2024 financials and was prepared to begin audit work but that several departments still reported outstanding functional issues with the CIC system. Robinson said the county has asked CIC representatives to identify and provide training on the specific tasks department heads flagged as incomplete or incorrect.
HR Director Crystal Malchos and other department heads described inconsistent training delivery during the onboarding period and said some scheduled training sessions did not resolve users’ problems. “They sent somebody here who only knew half of the issues,” Robinson said, describing a vendor visit. Malchos said county staff had compiled written lists of missing functionality and retraining needs and that CIC had been asked to return with a plan and timetable.
County officers said problems included: missing or unclear training on accounts-payable and payroll processes, inconsistently functioning reports, and local offices lacking confidence to complete mission-critical tasks without vendor assistance. Robinson said finance and HR have worked long hours to reconcile 2023 and 2024 and that the county would not accept incomplete training as final delivery under the onboarding contract; she said outstanding training must be delivered before final payments are settled.
Commissioners and department heads discussed next steps: department heads will submit written lists of needed training items to CIC, the county will request on-site retraining where needed, and finance staff said they will track outstanding vendor commitments. Several commissioners asked for follow-up at the next meeting and suggested department heads present status updates so the board can decide whether additional contractual remedies or withholding of final payments are appropriate.
