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County staff say regional Next‑Gen 911 vendor failed to meet milestones; commissioners move contract termination to Thursday agenda
Summary
Santa Rosa County staff told commissioners the regional Next‑Generation 911 vendor NGA failed to meet contractual milestones and recommended termination; staff asked permission to search for alternative vendors and the board moved the termination request to the next consent agenda for formal action.
County public‑safety staff briefed the Board of County Commissioners on Feb. 10 about persistent failures by the region’s Next‑Generation 911 vendor, NGA 9‑1‑1 LLC, and asked for authorization to terminate the regional contract and begin seeking alternative providers.
Ryan (staff presenter) said the regional Next‑Gen project began in 2021–2022 and noted the contractual completion date had been May 2023. He said NGA repeatedly missed milestones, including a recent…
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