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Residents describe billing errors and third‑party supplier charges; legislators urge consumer‑protection review
Summary
During a Senate hearing, many residents described unexpectedly high bills, alleged billing errors and unwanted third‑party supplier enrollments appearing on Delmarva statements; senators and the committee suggested referrals to the attorney general and public advocate for investigation.
Numerous residents who testified at the Feb. 14 Senate Environment, Energy and Transportation Committee hearing reported sudden, large Delmarva Power bills, billing‑system errors and unexpected charges from third‑party suppliers that appear on utility statements.
The nut graf: Public commenters described bills that rose from the low hundreds to several hundred or thousands of dollars, and several said third‑party suppliers such as “Think Energy” or marketing firms had enrolled a customer’s supply line without the resident’s clear authorization. Legislators…
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