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Ways and Means oversight hearing highlights IRS hiring struggles and push for modernization
Summary
At a House Ways and Means oversight hearing, a committee member cited IRS data showing low phone-answer rates and said hiring for positions funded by the Inflation Reduction Act has been "almost impossible," urging consideration of technological fixes alongside staffing increases.
At a House Ways and Means oversight hearing, an unnamed committee member said hiring for Internal Revenue Service positions funded by the Inflation Reduction Act has been “almost impossible” and urged the agency to consider technology solutions as well as more staff.
The committee member, identified in the transcript only as an unnamed committee member, said the panel has data on actual spending versus projected collections roughly 30 months after enactment and cited the IRS's own figure that 31% of phone calls during tax…
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