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Sheriff warns new 911 mapping system is not usable in emergencies; requests in-person vendor meeting
Summary
The sheriff and dispatch staff told supervisors the county's new GeoComm mapping/CAD implementation is unreliable for 9-1-1 response: console access problems, incomplete road name coverage and a server outage were raised. Dispatchers requested an in-person vendor visit and urgent fixes.
Northumberland County emergency dispatch personnel told supervisors they cannot reliably use the county’s new mapping system for 9-1-1 responses and asked the board to require the vendor to meet in person to resolve the problems.
Sheriff Mark Beecham and dispatch staff described repeated operational issues with the county’s GeoComm mapping rollout. Dispatchers said they received only brief online training (about 1 hour, 20 minutes in video form) and…
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