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Council member raises concern about 311 software switch from QAlert to Salesforce
2313136 · February 4, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
A councilmember said the city will switch its 311 service from QAlert to Salesforce with a truncated overlap period and asked for clarification; staff said they would follow up with council.
A councilmember told colleagues on Feb. 4 that the city’s 311 system is scheduled to switch software vendors this week and that the planned overlap between the outgoing QAlert system and the incoming Salesforce platform is shorter than expected.
Councilman Charland reported he learned the QAlert system would go offline…
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