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Committee amends and advances confirmation of Customer Services director after multi‑year operational review
Summary
Kimberly Hashiro, the mayor’s nominee to lead the Department of Customer Services, told the committee she reduced appointment wait times and modernized services; the committee approved a proposed CD1 amendment and reported the nomination out for adoption.
The Committee on Public Safety and Customer Services on Feb. 13 amended and reported out for adoption the nomination of Kimberly Hashiro as director of the Department of Customer Services after a description of recent operational changes and planned technology upgrades.
Hashiro, the director designate, told the committee that when she joined the department in 2021, appointments for license and registration services had wait times of two to three months and road-test waits of four…
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