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Council receives Community Development organizational assessment; staff to report back in six months
Summary
Council received the consultant assessment of the Community Development Department, heard staff progress on process improvements and e‑permitting (iWORK), and asked for a six‑month status report on implementation and performance metrics.
The City Council received a report on a recent organizational assessment of the Community Development Department and directed staff to return with a six‑month progress update.
Community Development Director Mark Weiner summarized findings from a 2023 Matrix Consulting Group assessment and outlined actions the department has already taken: monthly cross‑department meetings, a bi‑monthly “lunch and learn” training series, an online customer feedback survey, application checklists for common permits, and a transition to e‑permitting with a public portal. Weiner said the city has implemented City Tech and is…
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