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Colonial Parking reports transition numbers and urges monthly parkers to register
Summary
Colonial Parking, after about a month operating West Chester’s Bicentennial and Chestnut Street garages, reported registration of more than 800 monthly parkers, provided January revenue figures and warned roughly 200 accounts remain unregistered and risk losing access if they do not complete registration.
Colonial Parking briefed the West Chester Borough Council parking committee on the company’s first month operating the Bicentennial and Chestnut Street garages and outlined a customer‑registration push to avoid service interruptions for monthly parkers.
“...we've registered over 800 parkers for both garages,” said Chris Hankins of Colonial Parking, who also described outreach steps including multiple emails and posted notices with a QR code and phone number for customers to complete registration.
Hankins gave January revenue figures and explained a billing timing issue that accounts for a year‑over‑year variance: at the Bicentennial Garage January transient revenue was $42,591 and contract revenue $18,078; at the Chestnut Street Garage transient revenue was $42,545 and contract revenue $34,044. He said some of the variance from the prior operator stems from the prior operator’s practice of billing on the 8th of the month for the following month, which shifted receipts into a different reporting period.
Colonial said it has identified about 200 monthly parkers who have not yet completed registration and urged those parkers to register to avoid losing access after a stated cutoff date; Colonial representatives said they had sent at least three emails and posted notices inside the garages. Hankins said they were working from an export of monthly accounts provided by the previous operator (MPARK) and that group accounts have a dedicated account manager handling outreach.
Committee members said they had heard concerns from landlords about the registration process and that Colonial is coordinating with borough staff to resolve any communication gaps. Colonial also reported earlier‑month transient and permit receipts collected at the window and other small revenue items (booting $1,200 reported). Colonial projected that registration numbers would increase after recent reminder emails and postings.
The committee did not take formal action on Colonial’s report but directed continued coordination between Colonial Parking and borough staff to complete the customer transition.
