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Council committee reports out HR director nominee Nola Miyazaki after testimony on hiring reforms and NeoGov improvements
Summary
Nola Miyazaki told the committee the city reduced average time-to-hire from six months to three months and cut requisition processing from 49 days to 18 days by increasing use of the NeoGov platform and process re-engineering; she outlined plans for retention work and exit interviews.
The Committee on International and Legal Affairs reported out the nomination of Nola Miyazaki to serve as director of the Department of Human Resources after Miyazaki described steps the department has taken to shorten hiring timelines and modernize recruitment tools.
Miyazaki told members the city’s hiring process has been shortened from about six months to roughly three months through process re-engineering and greater use of the NeoGov hiring platform. She said the human resources office cut its average requisition processing time on NeoGov from 49 days to 18 days in the current fiscal year and that two stages of the hiring pipeline — fiscal approval and list preparation for departments — have been reduced by 63 percent combined.
Miyazaki acknowledged ongoing challenges: a continuing labor shortage, substantial retirements among long‑tenured staff and a need to improve retention. She said the administration plans a citywide employee engagement survey, a more consistent exit-interview process and expanded leadership training to build internal promotion pipelines. On pay and classification constraints, Miyazaki noted the city is limited by the civil service structure and collective-bargaining rules but will pursue targeted recruitment differentials for hard-to-fill jobs.
Councilmembers asked about timelines and capacity. Miyazaki said the city has about 1,500 job classifications and is prioritizing updates to the ones that most hinder recruitment. She said technology and a dedicated NeoGov administrator — funded last year — are helping departments use more NeoGov features and speed hiring.
The committee chair recommended that the resolution be reported out for adoption.
