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Veteran and others cite breakdown in Augusta ADA paratransit service; commission directs administrator to seek solutions
Summary
A blind veteran and other speakers told the public services committee that paratransit service quality and scheduling have deteriorated; the committee directed Administrator Allen to meet with Transit Director Doherty and the contractor and return with recommendations at the next committee cycle.
Richard Scuse (recorded as Richard Schneesch in the record), a visually impaired U.S. Army veteran, told the public services committee that Augusta’s ADA paratransit service has declined since it moved from a city‑run operation to a private contractor. He said scheduling windows lengthened from 24 hours to one to two weeks, that callers are told the system is “booked up,” and that riders—many on fixed incomes—must sometimes use rideshare services at their own cost.
Director Doherty, who oversees Transit, acknowledged vehicle…
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