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San Joaquin County approves migration of phones to Microsoft Teams, county projects $850,000 annual savings
Summary
The Board of Supervisors voted 5-0 to replace the county's aging telephone systems and AT&T Centrix trunks with Microsoft Teams voice services, citing end-of-life hardware, greater redundancy and a projected $850,000 annual reduction in operating costs.
The San Joaquin County Board of Supervisors voted 5-0 on Feb. 11 to move the county’s telephone system from on-premises Cisco equipment and AT&T Centrix copper trunks to Microsoft Teams voice services hosted in the cloud. County Information Systems Director Mark Thomas told the board the existing Cisco systems reach end-of-support this year and AT&T is exiting the copper “last-mile” business, exposing the county to reliability and theft-related outages.
County staff said the migration will make desk phones, mobile apps and Teams desktop clients…
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