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Reno County 911 says staffing is full and details new tech; commissioners press for clearer burn-permit guidance
Summary
Reno County 911 director Kevin Erwin reported full staffing and technology upgrades including call transcription; commissioners and staff discussed confusion about burn-permit guidance and whether the county should publish clear public-facing information tied to the fire danger index used by dispatch.
Kevin Erwin, director of Hutchinson-Reno County 911, presented an annual report to the commissioners and said the center has been fully staffed for seven months and that the dispatch center has adopted a "plus 1" staffing policy to keep one position beyond the budgeted amount to cover attrition.
Erwin described training investments and operations: the center logged thousands of training hours, answered over 100,000 phone calls in the past year and monitors extensive radio traffic. He said staff are pursuing accreditation and that the…
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