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Transit committee previews RFQ for new passenger-facing software, plans service adjustments and outreach
Summary
Staff described a proposed cloud-based transit software with a mobile app, AI-enabled booking and improved support; committee discussed operational changes including reduced dispatch hours, a new van purchase and event-based service but could not approve actions without a quorum.
Brainerd City transit staff described a planned request for qualifications (RFQ) for a new cloud-based transit software platform and outlined related operational changes, telling the committee the system would include a mobile app, real-time data and an AI-enabled booking option.
Staff said the RFQ will be open to multiple vendors (no sole-source planned) and that selection will consider a user-friendly interface, real-time performance, cloud hosting, mobile booking and vendor support. Staff emphasized the need for robust technical support and references when evaluating proposers. Because the…
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