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Transit committee previews RFQ for new passenger-facing software, plans service adjustments and outreach
Summary
Staff described a proposed cloud-based transit software with a mobile app, AI-enabled booking and improved support; committee discussed operational changes including reduced dispatch hours, a new van purchase and event-based service but could not approve actions without a quorum.
Brainerd City transit staff described a planned request for qualifications (RFQ) for a new cloud-based transit software platform and outlined related operational changes, telling the committee the system would include a mobile app, real-time data and an AI-enabled booking option.
Staff said the RFQ will be open to multiple vendors (no sole-source planned) and that selection will consider a user-friendly interface, real-time performance, cloud hosting, mobile booking and vendor support. Staff emphasized the need for robust technical support and references when evaluating proposers. Because the committee lacked a quorum at the meeting, staff said they will take the concept and any council authorization to pursue procurement and present options to the full council.
Committee members raised questions about whether older riders will be able to use an app; staff said phone-based booking and the existing call-in dispatch service will remain available for riders who prefer it. Staff also said the new system is intended to operate 24/7 for booking, while buses will continue to run on established schedules.
Operational changes discussed in the meeting included: - Planned purchase of a van (instead of a full-size bus) this year to serve some trips more efficiently. - A planned reduction in dispatch hours from about 6:00 p.m. to approximately 4:30 p.m.; buses will continue to operate until 6:00 p.m. with app-based or pre-booked scheduling covering off-hour needs. - Continuation and expansion of promotional event trips (for example, a winter wonderland trip scheduled on two days that filled buses on at least one outing) designed to attract new riders.
Staff also noted the city council approved an updated ADA plan that the state modified; the transit staff said the changes were minor and that lifts, wheelchair securement straps and bicycle racks on new buses will meet policy requirements.
Next steps identified by staff: seek RFQs (subject to council approval), gather vendor references and technical demonstrations, and return to the committee or council with options and cost estimates. Staff said their existing vendor is no longer responsive and that the new procurement is intended to ensure ongoing technical support.
Ending: Staff will ask the city council to authorize procurement steps and will return with RFQ responses, vendor demonstrations and cost comparisons for committee and council review.
