County and vendor disagree on resourcing timetable for Odyssey reporting; Tyler asked to provide a dedicated resource plan

Dallas County staff told the Continuous Improvement Steering Committee Feb. 11 they need a clearer, time‑boxed resourcing commitment from Tyler Technologies to finish outstanding state reporting and other items from the county's recent Odyssey/Tyler deployment.

County application and records staff said Office of Court Administration (OCA) reporting and other state‑reporting features have not been fully delivered since the criminal courts went live on the county's new case management system. County staff told the committee they now perform some monthly reporting manually and need vendor‑supplied scripts and implementation support to automate those reports. “It's massive. We haven't reported since we went live in May,” one county official said.

Tyler representatives said they will provide implementation consultants, DBAs and other specialists and have been providing ad hoc support, but they also said certain senior implementation specialists cannot be carved out full‑time for a multi‑month, in‑person schedule because those staff serve multiple accounts. Tyler said it can, however, supply dedicated daily support and will continue to provide subject matter experts “as needed.” Tyler and county IT agreed to produce a joint schedule and a concrete resource plan that lays out times when vendor specialists (including the implementation lead referenced in the meeting) will be available in Dallas for focused, in‑person work sessions.

Committee members asked Tyler to deliver a resource plan this week that shows when the named implementation specialist (referred to in the record as Sotto) can be scheduled in Dallas for concentrated work. County IT said the plan should include structured daily reporting of progress, assigned project management (county or vendor) and clear accountability for each step on the critical path toward completing OCA reporting and other backlog items.

Separately, county IT and application teams described a broader modernization agenda in the committee meeting: a proposed IT reorganization to add capabilities (quality engineering, data and analytics, product management) and an enterprise application rationalization project to inventory more than 200 tools and identify duplicate systems for consolidation. IT leaders told the committee they will present a prioritized multi‑year application roadmap and a recommended list of decommissions by June.

The committee recorded two near‑term directions: Tyler to provide a detailed, date‑specific resource plan for vendor implementation staff availability and a county IT project manager to produce daily progress reports while the county and vendor perform in‑room, focused development and testing sessions. The committee also asked IT to return in June with application rationalization recommendations and to include cost and decommission timelines.