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Committee recommends council accept utility billing audit; auditors find accurate billing but urge improved documentation and segregation of duties
Summary
The FY24 utility billing audit found bills and adjustments are generally accurate and compliant, but flagged insufficient documentation and approval for a subset of adjustments and write-offs and recommended improved segregation of duties, formal review processes, and additional performance metrics.
The Policy and Services Committee on Feb. 11 voted to recommend the full City Council accept the FY24 utility billing audit, which found that utility bills and adjustments are generally accurate and in compliance with city policy but identified control weaknesses in documentation and approval practices.
City Auditor Kate Murdoch presented the audit, noting that Palo Alto Utilities bills electricity, natural gas, water, wastewater and fiber services and also invoices for some Public Works services. The audit team tested adjustments and write-offs and found…
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