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Pullman staff outline expanded ways for residents to contact council and city departments
Summary
City staff reviewed existing and planned communication channels — web forms, email, phone, virtual public comment, newsletters and targeted mailings — and described steps to improve response times and make a centralized subscription center for department updates.
The mayor and city staff briefed the Pullman City Council Feb. 11 on current communication channels and upcoming improvements to how residents contact elected officials and city departments.
The presentation summarized existing contact methods (city email lists, individual councilmember contact forms, a general contact us form, department phone numbers), how staff handle media requests, and the two public-comment windows provided at regular council meetings. Staff said they are working to standardize response targets for emails and phone inquiries and to…
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