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Council set to consider ServLine leak‑protection program for residential customers; $1.70 fee recommended
Summary
Staff recommended offering a ServLine residential sewer/water leak‑protection product with $1,000 per‑occurrence coverage and a $1.70 per‑customer fee; implementation requires a council resolution and an ordinance amendment to remove existing residential leak-adjustment policy.
City staff summarized a proposed partnership with ServLine to offer residential water‑service leak protection to Frostburg households.
Staff recommended the middle coverage tier — $1,000 per occurrence — and said the fee ServLine charges the city would be $1.70 per account; staff recommended the city pass that fee through to customers so the city operates the program on a no‑profit basis. ServLine would administer enrollments and opt‑out communications; the city would receive lists of changes to apply to utility billing prior to printing.
To adopt the program, staff said, the council must approve the company’s proposal by resolution and authorize the city attorney (Michael Cohen) to amend the water ordinance to remove the city’s existing residential leak‑adjustment policy. Staff recommended offering the product to residential accounts only and keeping multi‑unit and commercial leak adjustments in place. Staff also noted the timeline: promotional materials should be distributed ahead of a proposed July start so customers have the opportunity to opt out before enrollment begins.
Staff suggested that administrative overhead for utilities could decline because ServLine would handle much of the adjustment administration. The council indicated broad interest, and staff said they would bring the resolution and ordinance language back for formal action.
