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Festus council hears complaints about Waste Connections service; staff recommends RFQ next year
Summary
Council members reported missed pickups and driver turnover for Waste Connections; staff said the contract is extended through 2026 and recommended soliciting proposals (RFQ) before the extension ends.
Council members on Monday raised repeated complaints about residential trash service provided by Waste Connections, saying some residents have experienced missed pickup cycles and that recent operational changes by the hauler have reduced service quality.
"We're paying a full amount. They're delivering a not so good service," Councilman Cook said, urging discussion about when the city should consider alternatives. Council members and staff described staffing turnover, consolidation to a single truck size and fewer crew members per truck as factors in the service…
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