Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Connecting Point (2-1-1) reports nearly 25,000 calls in first half of fiscal year; housing supports remain top unmet need
Summary
On 2-1-1 Day the county heard a district-level data briefing: from July–December 2024 Connecting Point logged 24,747 calls and 32,348 resource referrals; housing-related requests and lack of local shelter capacity were the top unmet needs across districts.
Connecting Point — the county’s 2‑1‑1 information and referral service — presented its mid‑fiscal‑year report to the board on Feb. 11, highlighting service volume, top needs by district and patterns in unmet demand.
Key figures: County staff said fiscal-year-to-date call volume (July 1–Dec. 31, 2024) was 24,747 calls; resources referred totaled 32,348; average call length was 7 minutes, 39 seconds; average wait time was 1 minute, 40 seconds. Connecting Point noted an abandoned-call rate of approximately 10%, below the industry standard (12–13%).
Top needs and unmet demand: Housing and homeless shelter…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
