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City manager raises concerns about high volume of staff emails, council members say CAR system and one-on-ones still essential
Summary
City manager Tansy told council members the city is sending a very high volume of material and suggested reviewing how information is packaged. Council members said action-request (CAR) tracking and one-on-one conversations remain their primary ways to receive constituent and operational updates.
During the retreat, City Manager Tansy told council members she has observed a large, decentralized flow of information from staff to council and asked whether the current mix of email, weekly city notes and formal action requests (the CAR system) is serving the council well.
"I would say comparatively from my experience, you're gonna have very high volume of communication from city staff," Tansy said, adding that some messages arrive without a single, coordinated point of view. She…
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