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Berrien County 9-1-1 describes operations, seeks dispatchers
Summary
Berrien County 9-1-1 Director Caitlin Samsel outlined staffing, technology, shift schedules and benefits while inviting applicants to fill open dispatcher and call-taker positions.
Berrien County 9-1-1 Director Caitlin Samsel gave a brief tour of the county's dispatch center and urged people to apply for open dispatcher and call-taker positions.
Samsel said the center employs 34 telecommunicators who both answer emergency phones and dispatch police, fire and EMS across roughly 50 agencies in Berrien County. She described the center's console setup, four CAD (computer-aided dispatch) screens, radio consoles and the use of text-to-9-1-1 and…
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