Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Community Services Volunteers topic
No spam. Unsubscribe anytime.
Council recognizes Oakdale 'Civics' volunteers who run 24-hour service-request hotline
Summary
The council recognized a six-member volunteer group that fields the city’s 24-hour service-request hotline (Citizens Volunteering in City Services) and helped transition complaints into staff actions; the program began in 2012 and has handled more than 2,000 calls.
Oakdale City Council recognized the city’s Civics volunteer team—Citizens Volunteering in City Services—at the meeting and heard that volunteers staff a 24-hour hotline for service requests, including graffiti, illegal dumping, streetlight problems and code enforcement concerns.
City staff said the hotline (listed in remarks as (209) 840-6111) began in 2012 during a period of reduced staffing and has handled more than 2,000 calls. The Civics program now includes a MyCivics app launched last year; staff said the app is popular but the hotline continues to provide a valuable option for residents without app access.
Michael Hancock, identified as the Civics team leader, introduced volunteers present at the meeting (Lupi, Lara, Debbie Tate and Melanie Leverett). Staff praised the volunteers’ dedication—Lupi and Melanie were noted for six years of weekly service; the current program has six regular volunteers and about 25 volunteers have served since inception.
Mayor Barrios thanked the volunteers and noted the hotline’s value in getting callers a response within 24 hours. The council presented recognitions and took a group photo.
