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Delaware County health director reports better staff retention and activated wellness line after Prospect Medical bankruptcy
Summary
Director Laura reported improved employee retention metrics for 2024 and described county support for residents after Prospect Medical Holdings’ bankruptcy announcement, including a wellness line, a county web landing page and referrals for uninsured residents.
Laura (director, Delaware County Health Department) provided two director updates: a staff retention analysis and the department’s response to Prospect Medical Holdings’ recent bankruptcy announcement.
On staffing, Laura reported the department had an average of about 81 employees in 2023 and about 83 in 2024, with turnover falling from roughly 34% in 2023 to about 17% in 2024. "We were happy that the overall retention and separation rate was much better over the 2 years," she said.
On Prospect Medical Holdings’ bankruptcy, Laura said the department has been supporting the county by collecting concerns, answering community questions and activating a wellness line. The county created a landing page on its website with information and has promoted the wellness line via social media; Laura said calls have been "a handful" so far and staff have not identified confirmed harms to patients from the bankruptcy. When asked about treatment for uninsured people with hepatitis B, Laura said the department refers residents to local partners (meeting transcript reference named "TestPen").
Ending — operational notes: Laura said staff will continue to promote the wellness line and maintain communications with community partners and the county as the situation evolves. The director also noted the department’s ongoing work to integrate PPOR findings into CHIP priorities.
