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Hotel‑site survey by House Keys Action Network finds maintenance, case‑management and guest‑policy shortfalls
Summary
An outreach survey of 175 hotel‑site shelter residents identified broken water access, pests, delayed maintenance, limited case‑management contact, food quality concerns and the guest‑policy as a leading cause of evictions. Organizers urged more staff training and standardized grievance procedures.
House Keys Action Network Denver presented findings from outreach surveys and interviews with residents at hotel‑based shelter sites during the committee’s Jan. 15 meeting, reporting responses from 175 survey participants and interviews conducted by outreach workers with lived experience.
Vee Reebbs and Anna, organizers with House Keys Action Network, said teams documented recurring maintenance and safety problems including extended periods without water at some sites (the DoubleTree was described as having no water access for months and requiring a shower truck), pest infestations and flooding at others. Reebbs read a maintenance complaint submitted by a resident describing suspected mice nesting behind a refrigerator and damaged wiring, and said residents had photographed mold, flooding and nonworking laundry machines.
Surve…
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