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Regional ombudsman describes advocacy role; commission hears volunteer expansion plans
Summary
The commission received an overview of the long‑term care ombudsman program, its resident‑advocacy role, and a plan to expand volunteer activities including a caring callers reassurance pilot and meal delivery drivers.
The Davis Senior Citizens Commission heard a second presentation from the Agency on Aging Area 4 ombudsman team about resident advocacy, complaint investigation and volunteer programs serving long‑term care settings.
"It's a Scandinavian term meaning voice of the people," said Matt Grohloff, lead regional ombudsman, describing the ombudsman role as a resident‑centered advocate who identifies, investigates and works to resolve neglect, abuse and resident‑rights concerns in long‑term care. Grohloff said the federal Olmstead framework and state implementation require an ombudsman presence in the region and that his office covers multiple counties with a mix of regional staff and volunteers.
Grohloff told the commission the program's three…
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